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Troubleshooting

Find solutions to common problems and issues with StacksPay.

  1. Payment not received: If a payment is not showing up in your wallet, ensure that the transaction has been confirmed on the blockchain. You can check the status using a block explorer.

  2. Invalid payment URL: If you encounter an error with the payment URL, double-check the format and ensure all required parameters are included.

  3. Expired payment request: Payment requests have a limited lifespan. If you see an expiration error, you may need to generate a new payment link.

  4. Unsupported operation: If you receive an error about an unsupported operation, verify that the operation type is valid and supported by the wallet.

  5. Network issues: If you're having trouble connecting to the Stacks network, check your internet connection and try again later.